MENU

PRIVACY

Last Updated: June 30, 2025

Cushy Access (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile apps, products, and services.

By accessing or using any of our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve your experience. This includes:

a. Personal Information

When you create an account or interact with our services, we may collect:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment information (e.g. via Paystack or other processors)

  • Government-issued ID (for vendors or riders)

  • Location data (with your permission)

b. Usage & Device Information

We may collect:

  • Device type, OS, and IP address

  • App interactions and usage behavior

  • Log files and crash reports

c. Vendor and Rider Information

If you’re a vendor or rider, we may collect:

  • Business name and documents

  • Bank account or payment details

  • Proof of identity (e.g., NIN, driver’s license)

  • Delivery history and ratings

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver services to customers

  • Match customers with nearby vendors and riders

  • Process orders and payments securely

  • Improve our platform, user experience, and security

  • Communicate with you (e.g., notifications, offers, customer support)

  • Comply with legal obligations or respond to lawful requests

3. How We Share Your Information

We do not sell your personal information.

We may share your data with:

  • Vendors or riders to fulfill your order

  • Payment processors like Paystack

  • Third-party service providers (e.g., Firebase, Supabase, analytics tools)

  • Government authorities, if required by law

  • In case of a business merger, acquisition, or asset sale

All third parties are required to maintain the confidentiality and security of your data.

4. Data Security

We take security seriously. We use industry-standard encryption and security practices to protect your data, including:

  • HTTPS encryption

  • Tokenized payment processing

  • Secure user authentication (e.g., Firebase Auth)

  • Regular system audits

However, no online platform can guarantee 100% security. Use our platform at your own risk.

5. Your Rights & Choices

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Withdraw app permissions (e.g., location)

To make any of these requests, contact us at [email protected].

6. Data Retention

We retain your data:

  • As long as your account is active

  • For as long as needed to fulfill the purposes above

  • As required by applicable laws (e.g., tax or fraud prevention)

You may request account deletion at any time.

7. Children’s Privacy

Cushy Access does not knowingly collect personal data from children under 13. If we discover that we’ve collected data from a minor without parental consent, we will delete it immediately.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Save your preferences

  • Analyze site traffic

  • Track app performance and crashes

You can manage your cookie preferences through your browser or device settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make major changes, we will notify you via the app, email, or our website.

We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Cushy Access Support
Email: [email protected]
WhatsApp: +234 707 120 0299